Privacy Policy

Our Commitment to Privacy

We are committed to protecting your personal information and your right to privacy.

Last Updated: February 14, 2026

This Privacy Policy describes how FreshMart collects, uses, and shares your personal information when you use our services.

Information We Collect

Personal Information

When you create an account or place an order, we collect:

Name and contact details
Email address and phone number
Delivery address
Payment information

Order Information

We collect information about your purchases and preferences:

Order history and preferences
Product reviews and ratings
Shopping cart items
Delivery preferences

Technical Information

When you visit our website, we automatically collect:

IP address and browser type
Device information
Cookies and usage data
Pages visited and time spent

How We Use Your Information

Order Fulfillment

Process and deliver your orders

Customer Support

Provide assistance and resolve issues

Service Updates

Send order confirmations and updates

Service Improvement

Enhance user experience and services

Data Sharing & Protection

We Do Not Sell Your Data

We never sell your personal information to third parties.

When We Share Information:

Delivery Partners: Share necessary information for order delivery
Payment Processors: Secure payment processing
Legal Requirements: When required by law or to protect our rights
Service Providers: Trusted partners who assist our operations

Data Security Measures:

SSL encryption for data transmission
Secure servers and firewalls
Regular security audits
Limited employee access to personal data

Your Privacy Rights

Right to Access

You can request copies of your personal data

Right to Rectification

You can request correction of inaccurate data

Right to Erasure

You can request deletion of your personal data

Right to Restrict Processing

You can object to certain data processing

Contact for Privacy Requests

To exercise your privacy rights, please contact us at privacy@freshmart.com

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and login status
Understand how you use our website
Provide personalized content and offers
Improve our services and user experience

Cookie Controls

You can control cookies through your browser settings. However, disabling cookies may affect some website features.